Privacy Policy

1. About this Privacy Policy

Voss Meals, ABN 37 198 316 697, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Voss Meals collects, uses, stores and discloses personal information when you use the Voss Meals website, meal generator, email services and related services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

By using the Voss Meals website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

2. Personal information we collect

Depending on how you use Voss Meals, we may collect:

• your email address;
• whether you have agreed to receive recipes, nutrition tips or other marketing communications;
• the date and time of your submission or marketing consent;
• your meal-generator selections, including calorie range, cuisine, protein choice and dietary preferences;
• details of the meal generated for you;
• the number of servings selected;
• messages, questions, feedback or requests you send to us;
• records of unsubscribe, access, correction or deletion requests; and
• technical information about your use of the website.

Technical information may include:

• IP address;
• browser and device type;
• operating system;
• pages visited;
• approximate location;
• referring website;
• dates and times of visits;
• interactions with website features; and
• cookie or analytics identifiers.

We do not currently collect payment-card information through the meal generator.

3. Dietary and health information

Meal-generator selections such as vegan, vegetarian, dairy-free or calorie preferences are used to provide relevant meal suggestions.

Voss Meals is designed to provide general recipe and nutrition information. It is not intended as a system for submitting medical records, diagnoses, treatment information or other detailed health information.

Please do not send sensitive medical or health information through the meal generator or general contact email unless we have specifically asked you to provide it.

4. How we collect information

We may collect information:

• directly from you when you enter your email address;
• when you use the meal generator;
• when you select the optional marketing checkbox;
• when you contact Voss Meals by email;
• when you request access, correction or deletion of your information;
• automatically through website hosting, cookies, logs and analytics technologies; and
• through service providers that support the operation of the website.

Where practical, we will provide a short privacy notice at the point where personal information is collected.

5. Why we collect and use personal information

We may collect, hold and use personal information to:

• generate and display meal suggestions;
• email a requested recipe to you;
• record whether you have agreed to receive marketing communications;
• send recipes, nutrition tips, service updates and other communications where you have consented;
• respond to questions, feedback and support requests;
• operate, maintain and improve the website;
• understand which features and recipes are useful to visitors;
• diagnose technical problems;
• prevent misuse, fraud or security incidents;
• maintain business and consent records;
• comply with legal obligations; and
• establish, exercise or defend legal claims.

We will not use an email address submitted solely for receiving a requested recipe to send ongoing marketing unless the person has separately opted in or we otherwise have a lawful basis to do so.

6. Recipe emails and marketing communications

When you request a recipe by email, we will use your email address to send that recipe.

Receiving a requested recipe does not automatically subscribe you to ongoing marketing.

You will only be added to the Voss Meals marketing list where you actively select the optional marketing checkbox or otherwise clearly agree to receive marketing communications.

Marketing communications may include:

• new recipes;
• nutrition tips;
• website updates;
• new services or features;
• surveys and feedback requests; and
• Voss Meals offers or announcements.

You can unsubscribe at any time by using the unsubscribe option included in a marketing email or by contacting vossmeals@gmail.com.

We will process unsubscribe requests as soon as reasonably practical. Australian commercial electronic messages generally require consent, sender identification and a functioning unsubscribe facility, and unsubscribe requests must generally be honoured within five working days.

We may retain a minimal record of an unsubscribe request so that we do not accidentally add you back to the marketing list.

7. Cookies and analytics

The Voss Meals website and its service providers may use cookies, server logs, local storage and similar technologies.

These technologies may be used to:

• operate essential website functions;
• remember preferences;
• measure website traffic;
• understand how visitors use the site;
• identify errors and performance issues;
• improve recipes, content and website design; and
• protect the website against misuse.

Voss Meals may use analytics services such as Framer Analytics, Google Analytics or similar providers.

Analytics providers may collect information including your IP address, device information, browser type, pages viewed and interactions with the website.

You can generally control or disable cookies through your browser settings. Disabling some technologies may affect how the website functions.

If Voss Meals later introduces advertising pixels, session-recording tools or materially different tracking technology, this Privacy Policy will be updated to explain that use.

8. Service providers and disclosure

Voss Meals may disclose personal information to service providers that help us operate the website and deliver services.

These may include:

• Framer, which provides website design and hosting services;
• Google, including Google Sheets, Google Apps Script and Gmail, which are used to record submissions and send recipe emails;
• website analytics providers;
• cloud hosting and data-storage providers;
• email and communication providers;
• cybersecurity and technical-support providers;
• professional advisers such as accountants, lawyers and insurers; and
• government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

These providers may only receive the information reasonably required for them to provide their services.

Voss Meals does not sell or rent personal information to data brokers or unrelated third parties.

We may also disclose information in connection with a proposed or completed sale, transfer, merger or restructuring of the Voss Meals business, subject to appropriate confidentiality and privacy protections.

9. Overseas storage and processing

Some Voss Meals service providers operate internationally or use infrastructure located outside Australia.

As a result, personal information may be stored, accessed or processed outside Australia, including in the United States and other countries in which Google, Framer, analytics providers and their subcontractors operate.

Privacy and data-protection laws in those countries may differ from Australian law.

Where required, we will take reasonable steps to ensure overseas recipients handle personal information appropriately. The OAIC notes that providing personal information to an overseas contractor will commonly be treated as an overseas disclosure for Australian privacy purposes.

10. Data security

Voss Meals takes reasonable steps to protect personal information against:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Measures may include:

• restricting access to Google Sheets and other systems;
• account passwords and multi-factor authentication;
• encrypted website connections;
• access controls;
• software and service-provider security measures; and
• reviewing who has access to personal information.

However, no website, email system or online storage platform can be guaranteed to be completely secure.

If we become aware of a data breach, we will investigate it and take appropriate action, including notifications where required by applicable law.

11. How long we retain information

Voss Meals retains personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy or as required by law.

Marketing contact information may be retained while you remain subscribed.

Recipe-request and submission records may be retained for:

• providing and improving the service;
• maintaining consent records;
• analysing website and recipe usage;
• responding to disputes or complaints;
• security and fraud prevention; and
• legal or business record-keeping.

When personal information is no longer reasonably required, we may delete it, securely destroy it or de-identify it.

If you unsubscribe, we may retain a limited suppression record to ensure your preference continues to be respected.

12. Accessing or correcting your information

You may contact Voss Meals to request:

• access to personal information we hold about you;
• correction of inaccurate or incomplete information;
• information about how your personal information has been used; or
• an update to your marketing preferences.

Requests can be sent to vossmeals@gmail.com.

We may need to verify your identity before providing access or making changes.

In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will explain the reason where reasonably possible.

13. Requesting deletion

You may request deletion of personal information held by Voss Meals by emailing vossmeals@gmail.com.

Please include the email address originally submitted to Voss Meals so that we can locate the relevant records.

We will take reasonable steps to delete or de-identify information that is no longer required.

We may retain limited information where reasonably necessary to:

• comply with legal obligations;
• maintain an unsubscribe record;
• resolve disputes;
• prevent fraud or misuse; or
• protect legal rights.

14. Privacy complaints

If you have a concern or complaint about how Voss Meals has handled your personal information, contact vossmeals@gmail.com with the subject "Privacy complaint".

Please provide enough information for us to understand and investigate the concern.

We will acknowledge and investigate privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another applicable privacy regulator.

15. Children's privacy

Voss Meals does not knowingly seek to collect personal information directly from children without appropriate parent or guardian involvement.

If you believe a child has provided personal information to Voss Meals without appropriate permission, contact us at vossmeals@gmail.com.

We will take reasonable steps to review and, where appropriate, delete the information.

16. External links

The Voss Meals website may contain links to third-party websites.

Voss Meals is not responsible for the privacy practices, content or security of websites operated by other organisations. You should review the privacy policy of any external website before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy when:

• the website changes;
• new services or features are introduced;
• new analytics or advertising tools are used;
• service providers change; or
• legal requirements change.

The updated version will be published on the Voss Meals website with a revised "Last updated" date.

18. Contact Voss Meals

Questions, access requests, correction requests, deletion requests and privacy complaints can be sent to: